Privacy Policy

Who I am

Cosy Parcel Co. is run by me, a self-employed sole trader based in England. I take your privacy seriously and collect only the information I need to fulfil your order or respond to your enquiry.

What information I collect

When you place an order or send me a message, I may collect:

• Your name and email address
• Optional: telephone number or WhatsApp number
• Order details, including gift recipient information you choose to provide
• Any messages or special requests you submit

How I use your information

I use the information you provide solely to:

• Process and fulfil your order
• Contact you about your order if needed
• Respond to your enquiries

I do not sell, share or pass your information to any third parties, except where necessary to fulfil your order (e.g. postal services). Payment processing is handled securely by Stripe — I do not store your payment details.

Data retention

I retain order information for a reasonable period in case of queries or returns. Contact messages are retained only as long as necessary to resolve the matter.

Your rights

Under UK GDPR, you have the right to access, correct or request deletion of any personal data I hold about you. To exercise these rights, please contact me using the form on the website.

Contact

For any privacy-related enquiries, please use the contact form on the website. I will respond as promptly as possible.