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Because every Cosy Parcel is hand-assembled — and sometimes personalised just for you — returns work a little differently here.
If your parcel arrives damaged, or something inside isn't right, please let me know within 7 days of receiving it, with a quick photo if you can. I'll send a replacement or a full refund — and you won't need to return the damaged item.
This applies whether or not the parcel has been opened.
Because each parcel is put together by hand from many small, individually chosen items, I can only accept a change-of-mind return if the parcel is unopened and in its original condition.
Please let me know within 14 days of delivery. The parcel must be returned with its seal intact and its gift presentation untouched — once the box has been opened, the pens uncapped or the items handled, I'm sadly unable to accept it back, as it can't be re-sold as new.
Your refund covers the parcel price. Original outbound postage is non-refundable, and return postage is yours to cover.
Parcels that include a hand-written gift card or a custom bracelet colour can't be returned for change of mind, as they've been made especially for you. If anything arrives faulty or damaged, of course that's covered above.
Please use the contact form on the website with your order details and a short note of what's happened. I'll reply within 2 working days with the return address and next steps.
Refunds are made to your original payment method and usually arrive within a few days of the parcel being received back.
Last updated: November 2026